#495 Tom Koulopoulos Shares How Companies Use Customer Data to Build Loyal Brand

#495 Tom Koulopoulos Shares How Companies Use Customer Data to Build Loyal Brand

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Segment 1: Tom Koulopoulos is chairman of the Boston-based global innovation think tank Delphi Group. Tom’s most recent book is Revealing the Invisible: How Our Hidden Behaviors Are Becoming the Most Valuable Commodity of the 21st Century.

Segment 2: Kim Christfort is the national managing director of The Deloitte Greenhouse™ Experience group, which helps executives tackle tough business challenges through immersive, facilitated Lab experiences, and client experience. She is the author of the ... Más informaciones

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